TERMS & CONDITIONS
1. Acceptance of Terms
By accessing our website, placing an order, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.
2. Business Information
Business Name: Kirti's Kitchen
Category: Pure Veg Cloud Kitchen & Food Services
FSSAI License No.: 21425170002870
3. Eligibility
Customers must be legally capable of entering into binding agreements under applicable laws.
4. Service Availability
Services are subject to availability, service area coverage, operational capacity, and business hours.
Kirti's Kitchen reserves the right to suspend, modify, or discontinue any service without prior notice.
5. Order Acceptance
All orders are subject to verification and acceptance.
Kirti's Kitchen reserves the right to decline, cancel, or refuse any order at its discretion.
6. Prepaid Orders
Only prepaid orders are accepted.
Orders will be processed only after successful payment confirmation.
Failure of payment authorization may result in order cancellation.
7. Pricing Policy
Prices displayed on menus, websites, social media platforms, advertisements, or promotional materials are subject to revision without prior notice.
Taxes, packaging charges, and delivery charges may apply where applicable.
8. Menu Availability
Menu items may vary due to:
- Seasonal availability
- Ingredient availability
- Supplier constraints
- Operational requirements
- Product discontinuation
Kirti's Kitchen reserves the right to substitute items where necessary.
9. Food Preparation
All meals are prepared according to internal quality and hygiene standards.
Product appearance may differ slightly from promotional images.
10. Delivery Service
Delivery service is available in selected areas only.
Estimated delivery time is generally 25–40 minutes.
Actual delivery time may vary due to:
- Weather conditions
- Traffic conditions
- High order volume
- Road closures
- Festivals and public holidays
- Force majeure situations
Estimated delivery times are indicative only and not guaranteed.
11. Delivery Charges
Delivery charges are determined based on delivery location and distance from the kitchen.
Charges may change without prior notice.
12. Incorrect Delivery Information
Customers are responsible for providing accurate:
- Name
- Address
- Landmark
- Contact Number
Kirti's Kitchen shall not be liable for delays or failed deliveries due to incorrect information provided by customers.
13. Order Modification
Order modifications may only be accepted before food preparation begins.
Requests received after preparation has started may not be accommodated.
14. Cancellation Policy
Orders may only be cancelled before preparation starts.
Once food preparation has begun, cancellation requests may be declined.
Bulk, corporate, and customized orders may have separate cancellation policies.
15. Refund Policy
Refunds will be processed only in approved cases.
Approved refunds may require reasonable processing time.
Refunds will not be applicable for:
- Change of mind
- Delayed consumption
- Incorrect address provided by customer
- Refusal to accept delivery
16. Bulk Orders & Corporate Orders
Bulk, party, institutional, and corporate orders require advance confirmation.
Advance payment may be required.
Additional terms may apply depending on order size and requirements.
17. Subscription Plans
Weekly and monthly meal plans are governed by separate operational guidelines.
Unused meals may not be carried forward unless specifically approved.
Subscription benefits may vary from time to time.
18. Food Allergies & Dietary Requirements
Customers must inform Kirti's Kitchen of any food allergies or dietary restrictions before placing an order.
While reasonable precautions are taken, we cannot guarantee a completely allergen-free environment.
19. Food Consumption Responsibility
Customers are advised to consume food promptly after delivery.
Kirti's Kitchen shall not be responsible for quality deterioration due to delayed consumption or improper storage.
20. Packaging
Packaging may vary depending on product requirements and operational needs.
Food-grade packaging materials are used wherever applicable.
21. Customer Conduct
Customers must maintain respectful communication with staff, delivery personnel, and representatives.
Abusive, threatening, fraudulent, or unlawful behavior may result in refusal of service.
22. Promotional Offers
Discounts, coupons, promotional offers, and referral benefits may be modified, suspended, or withdrawn without prior notice.
Offers cannot be combined unless specifically stated.
23. Intellectual Property
All website content, logos, branding, designs, text, graphics, and promotional materials belong to Kirti's Kitchen and may not be copied, reproduced, or distributed without written permission.
24. Website Usage
Users shall not:
- Attempt unauthorized access
- Disrupt website functionality
- Upload malicious content
- Use the website for unlawful purposes
25. Privacy & Data Protection
Customer information is handled according to our Privacy Policy.
Personal information shall not be sold to third parties except where required by law.
26. Limitation of Liability
Kirti's Kitchen shall not be liable for indirect, incidental, consequential, or special damages arising from use of services.
Maximum liability shall be limited to the amount paid for the respective order.
27. Force Majeure
Kirti's Kitchen shall not be responsible for delays, interruptions, or failures caused by circumstances beyond reasonable control including:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Government restrictions
- Pandemic situations
- Power failures
- Internet outages
- Transportation disruptions
28. Business Partnerships
Partnership, franchise, vendor, and collaboration enquiries shall be governed by separate agreements where applicable.
29. Future Services
Kirti's Kitchen may introduce new products, services, subscription plans, franchise programs, technology platforms, and operational models in the future.
Additional terms may apply to such services.
30. Amendments
Kirti's Kitchen reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Continued use of services constitutes acceptance of updated terms.
31. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of our services shall be subject to the jurisdiction of the competent courts of Jabalpur, Madhya Pradesh.
Contact Information
📞 +91 8959743752
📧 kirtikitchen2025@gmail.com
📍 Patan Rd, In Front of All India Radio Transmitter, Near RTO, Karmeta, Jabalpur, Madhya Pradesh – 482002
📋 FSSAI License No.: 21425170002870
Kirti's Kitchen – Pure Veg Cloud Kitchen
❤️ Ghar Ka Swad, Professional Hygiene Ke Saath