Shipping & Delivery Policy
At Kirti's Kitchen, we are committed to delivering fresh, hygienic, and quality meals in a timely and reliable manner.
This Shipping & Delivery Policy outlines the terms governing the delivery of our products and services.
1. Delivery Service Areas
Kirti's Kitchen currently delivers to selected serviceable locations based on operational coverage and delivery availability.
Delivery service areas may be expanded, modified, restricted, or discontinued without prior notice.
2. Delivery Timings
We strive to deliver orders as quickly as possible.
Estimated delivery time for most orders is:
⏱️ 25–40 Minutes
Actual delivery time may vary depending on:
- Distance from the kitchen
- Traffic conditions
- Weather conditions
- Order volume
- Festivals and public holidays
- Road restrictions
- Operational circumstances
Delivery times are estimates only and are not guaranteed.
3. Delivery Charges
Delivery charges may apply based on the delivery location and distance from the kitchen.
Current delivery charges may include:
📍 Up to 3 KM – ₹10
📍 3–5 KM – ₹20
📍 5–8 KM – ₹30
📍 Above 8 KM – Actual Delivery Charges
Kirti's Kitchen reserves the right to revise delivery charges without prior notice.
4. Order Processing
Orders are processed after successful payment confirmation.
Only prepaid orders are accepted.
Order preparation begins once the order is confirmed by our team.
5. Delivery Address Accuracy
Customers are responsible for providing:
- Correct delivery address
- Accurate landmark details
- Active contact number
- Delivery instructions (if any)
Kirti's Kitchen shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.
6. Customer Availability
Customers or authorized recipients must be available to receive the order at the delivery location.
Failure to receive the order may result in additional delivery attempts or cancellation of delivery.
7. Delivery Delays
While we make every effort to deliver on time, delays may occur due to circumstances beyond our control, including:
- Heavy traffic
- Adverse weather conditions
- Road closures
- Public events
- Technical issues
- High order volumes
- Force majeure events
Kirti's Kitchen shall not be liable for delays arising from such circumstances.
8. Scheduled Deliveries
Customers may request deliveries for a future date and time, subject to operational availability.
Scheduled delivery requests are not guaranteed and remain subject to confirmation.
9. Bulk & Corporate Deliveries
Bulk, party, institutional, and corporate deliveries may require:
- Advance booking
- Advance payment
- Customized delivery schedules
Additional terms may apply depending on order size and requirements.
10. Food Handling After Delivery
Customers are advised to consume food promptly after delivery for the best quality, freshness, and taste experience.
Kirti's Kitchen shall not be responsible for food quality issues resulting from delayed consumption or improper storage after delivery.
11. Failed Deliveries
A delivery may be considered unsuccessful if:
- Customer is unavailable
- Contact number is unreachable
- Address is incomplete or incorrect
- Access to the delivery location is restricted
In such cases, additional charges may apply for re-delivery.
12. Delivery Acceptance
Customers are encouraged to verify their order upon delivery.
Any concerns regarding missing items, incorrect items, or damaged packaging should be reported immediately.
13. Delivery Partners
Kirti's Kitchen may utilize internal delivery staff or third-party delivery partners to fulfill orders.
Delivery performance may vary depending on operational conditions.
14. Policy Changes
Kirti's Kitchen reserves the right to update, modify, or replace this Shipping & Delivery Policy at any time without prior notice.
Updated policies will be published on our website.
Contact Information
📞 +91 8959743752
📧 kirtikitchen2025@gmail.com
📍 Patan Rd, In Front of All India Radio Transmitter,
Near RTO, Karmeta,Jabalpur, Madhya Pradesh – 482002
📋 FSSAI License No.: 21425170002870
Kirti's Kitchen
Pure Veg Cloud Kitchen
❤️ Ghar Ka Swad, Professional Hygiene Ke Saath